As mentioned previously, I have had a discussion with both Clara and Richard from the Product Design department with regards to making a start in the right direction into where to look for useful information and case studies.

The Heath hospital Cardiff children’s ward – The new approach they’ve taken into empathetic design within their different hospital spaces. How have they achieved this and what are the results?

The Heath health board spaces for mental health patients – the approach thats been taken here to improve the quality and safety of these spaces. The well thought through, considered design down to every detail to ensure each product is safe eg peaked roofed wardrobes so that things can’t be hidden on top of them.

I aim to contact the Heath (I already have some involvement and contact there) and explain my situation/dissertation proposal and ask them Kindly for a small tour.

Because its empathetic medical design, I’ve found that this is rather different to medical design when searching for literature – I feel like I need to broaden my horizon and start looking at literature from the health sciences department. Although there may not be full books on the topics I’m looking for, they’re likely to have sections that might contain bits about medical design and, empathetic medical design.

Also, I plan to utilise the accessibility I have of the community of people I have access to who’ve got these illness’ and, have undergone stoma surgery by asking them specific questions – I could create a questionnaire in the field of medical design for empathy and distribute it within this targeted community to form a part of my own primary research.

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IDEO – design for empathy

EMPATHY ON THE EDGE – SCALING AND SUSTAINING A HUMAN-CENTERED APPROACH IN THE EVOLVING PRACTICE OF DESIGN – http://5a5f89b8e10a225a44ac-ccbed124c38c4f7a3066210c073e7d55.r9.cf1.rackcdn.com/files/pdfs/news/Empathy_on_the_Edge.pdf

There are so many helpful and meaningful articles / journals on IDEO’s website when searching ’empathetic design’ and ‘medical design for empathy’ – I aim to read and make relevant notes on all of these in order to pick out the key information and points to use.


I’ve found that a lot of the journals and literature use different terminology to describe the name for the gap that is finding the perfect position for the description of having a professional design knowledge and, having an empathetic design perspective. I plan to note each of these to be able to hopefully, come to my own understanding and terminology for what exactly this ‘gap’ is to be able to form my own understanding/position.


I discussed all of the above in todays tutorial with Martyn, despite being dissappointed by the lack of work I had to present due to an extremely busy week within subject and Field modules.


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  • Intelligent Healthcare (systems)

We discussed through my ideas and decided it be best to define some new key words in order to better refine my literature research and try and open up some more doors in the types of results that I get.

Decided that I need to explain / research Medical design and then Empathetic design and discuss the gap there is between these. I then need to define and ‘humanise’ this gap and present/introduce it as a gap for research/gap in the market/gap for understanding. This is where my enquiry and research will be.

I need to begin by explaining all of the above before I can move on to explaining why it is relevant and furthermore, what I will use to explain/explore this – I need to stop getting carried away with my thoughts and ideas and jumping straight to a final piece of work/conclusion. I need to stop being so precious initially and understand that there will e drafts and changes in developments/ideas.


Follows are the list pf words/terms that I need to better understand and define in order to carry out my research.
Empathetic Gap
‘Narrative Enquiry’
Define these term (a paragraph each – with a source):
-Empathetic Gap
-‘Narrative Enquiry’
I decided to go about this firstly by doing a simple Google search of each term to see what came up before doing further research and creating my own understandings/definitions from further research and use of other sources.
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